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Redsbaby Support Centre logo

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Ordering & Shipping

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Articles

Do you have stockists? Where can I see Redsbaby prams?

As an online retailer, you won't find our products in your local baby stores however, we do hold our iconic Redsbaby Demo Days for you to be able to come and see our range in person. To book your space, please click here. We also have a range of onli

When will my order be shipped to me?

If your item is in-stock. Your order will be shipped from our Sydney warehouse and we will send you an email with the tracking information as soon as your order is on the way. If your item is on pre-order. When you buy an item that is on pre-order, t

How can I make a change to an order?

We're only able to make changes to pre-orders (an order that isn't in stock and ready to ship). To make a change to your pre-order, please contact us via live chat or email us at [email protected] so that we can try and help you as quickly as poss

Do you offer international shipping?

At this time, we're only able to ship within Australia. If you require international delivery, your order would need to be shipped to an Australian delivery address and then forwarded to you.

Why isn't my tracking number updating?

As soon as your order leaves our Sydney warehouse, you'll receive an email with the tracking information. If the tracking information isn't showing any details, it might just be too early, please check it on the next business day.

Why have I only received part of my delivery?

If you've only received part of your delivery, your order may have been split during the shipping process, please allow an additional 3 business days for the remainder of the order to arrive with you.If the additional 3 business days have passed and

What payment methods do you offer?

We currently offer: